FAQs
Premium International Clothing Brand
📌 Product FAQs
1. What materials are your products made from?
All Lorvenes products are made from high-quality fabrics. We ensure premium material for every item.
2. Do the product colors match the real item?
Yes. Our products are photographed in natural lighting, ensuring the colors closely match the actual product.
3. Are your products handmade or machine-made?
Our items follow running design (machine-made) production to ensure consistent quality and flawless finishing.
4. Is the stitching quality guaranteed?
Absolutely. We ensure 100% stitching quality and every product is checked through a strict quality-control process before dispatch.
5. Do you accept custom orders?
No. Lorvenes does not accept custom orders. Only the designs available on our website/official pages are offered.
6. Can there be slight variations in design or embroidery?
Yes, very minor variations may occur due to the manufacturing process, but quality remains guaranteed.
📌 Shipping & Delivery FAQs
7. Do you offer worldwide shipping?
Yes! Lorvenes is an international brand and we offer worldwide delivery.
8. What are the shipping charges?
- Normal Shipping: Free
- Express Shipping: Additional charges apply
📌 Payment FAQs
9. Is Cash on Delivery (COD) available?
No. COD is not available.
We only accept secure online payment methods suitable for international customers.
📌 Exchange & Return FAQs
10. What is your exchange/return policy?
We provide a detailed size chart to help customers order the correct size.
Therefore:
- If the mistake is from the customer’s side (incorrect size selection, change of mind, dislike), return or exchange is not available.
- If the mistake is from our side (wrong item, wrong size, or faulty product), the delivered item is considered a gift for you — no return required.
📌 Customer Support FAQs
11. How can I contact customer support?
For assistance, email us at:
📩 support@lorvenes.com
Our support team is available 24/7.