Terms of service
Welcome to Lorvenes. By accessing or using our website and services, you agree to the Terms & Conditions listed below. Please read them carefully before placing an order.
1. General Information
- Lorvenes is an international clothing brand offering worldwide delivery.
- By visiting our website or making a purchase, you accept our policies and agree to follow all rules stated here.
- These Terms & Conditions apply to all customers worldwide.
2. Use of Website
By using our website, you agree that:
- You will provide accurate information when placing orders.
- You will not use the website for illegal or unauthorized purposes.
- You will not attempt to hack, damage, or misuse our website or systems.
We reserve the right to refuse service to anyone for any reason at any time.
3. Product Information
- All product images shown on the website are real, but slight color variations may occur due to screen brightness.
- Fabrics are best-quality, and products are running design (machine-made).
- Minor variations in embroidery or stitching are normal and not considered faults.
- Custom orders are not accepted.
4. Pricing & Payments
- All prices listed on the website are final.
- We do not offer Cash on Delivery (COD).
- Payments must be made using secure online methods available at checkout.
- Lorvenes does not store or access your full payment details; payments are processed by trusted third-party gateways.
5. Orders & Confirmation
- Once an order is placed, it cannot be cancelled or changed.
- After successful payment, you will receive an email confirmation.
- If incorrect information is provided by the customer, Lorvenes is not responsible for failed deliveries.
6. Shipping & Delivery
Please refer to our full Shipping & Delivery Information page.
Key points:
- Worldwide delivery is available.
- Normal shipping is free; express shipping has additional charges.
- Delivery times may vary based on location and customs.
- Tracking is available directly on our website.
- Lorvenes is not responsible for customs delays, courier issues, or wrong addresses.
7. Return & Exchange Policy
Please refer to our complete Return & Exchange Policy.
Important points:
- No returns or exchanges for customer mistakes (wrong size, wrong color expectation, change of mind, etc.).
- If Lorvenes ships the wrong item, size, or color, that product becomes a free gift to the customer.
- Sale items, accessories, and hygiene-sensitive items are non-returnable in all cases.
8. Intellectual Property
- All logos, designs, product images, graphics, and website content belong exclusively to Lorvenes.
- You may not copy, reproduce, or use our content without written permission.
9. Privacy Policy
Your use of this website also indicates acceptance of our Privacy Policy, which explains how your data is collected and used.
10. User Accounts
If you create an account:
- You are responsible for keeping your login details secure.
- You agree not to share your account with others.
Lorvenes is not responsible for unauthorized access caused by customer negligence.
11. Limitation of Liability
Lorvenes is not responsible for losses caused by:
- Incorrect addresses
- Customs delays or refusal
- Customer not receiving courier calls
- Unpaid customs taxes
- Natural disasters or uncontrollable events
- Misuse of products after delivery
Our responsibility ends once the order is shipped with valid tracking.
12. Modification of Terms
Lorvenes may update these Terms & Conditions at any time.
All changes will be posted on this page with a revised effective date.
13. Contact Information
If you have any questions regarding these Terms & Conditions:
Phone: +1 (773) 943-2772