Privacy Policy

At Lorvenes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

a) Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment details (processed securely by third-party payment providers)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Cookies and tracking data

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To communicate about order updates
  • To respond to your questions or support requests
  • To improve our website and services
  • To detect or prevent fraudulent activities
  • To send promotional emails (only with your consent)

3. Payment & Security

  • Lorvenes does not store your full payment information.
  • All payments are processed through secure, trusted third-party payment gateways.
  • No Cash on Delivery (COD) is available.
  • We maintain industry-standard security measures to protect your data.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Save your preferences
  • Measure website performance
  • Personalize your shopping experience

You can disable cookies from your browser settings anytime.

5. Sharing Your Information

We do not sell or trade your personal information.

We may share data only with:

  • Shipping partners (to deliver your orders)
  • Payment processors (for secure transactions)
  • Service providers (website hosting, analytics)

These third parties are required to keep your information confidential.

6. International Customers

Lorvenes is an international brand and may transfer customer data across borders.
All transfers comply with privacy and data-protection standards.

7. Data Retention

We store your information only for as long as necessary:

  • To fulfill your orders
  • To comply with legal requirements
  • To maintain customer service records

You may request deletion of your data at any time (unless legally restricted).

8. Your Rights

Depending on your country or region, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing emails

To submit a request, email us at support@lorvenes.com.

9. Third-Party Links

Our website may contain links to external websites.
Lorvenes is not responsible for the privacy practices of third-party sites.

10. Children’s Privacy

Our services are not intended for users under 13 years of age.
We do not knowingly collect information from children.

11. Changes to This Privacy Policy

Lorvenes may update this policy periodically.
Any changes will be posted on this page with an updated revision date.

12. Contact Us

For questions about this Privacy Policy, contact us at:
📩 support@lorvenes.com